Can you trust a company after one of its products catches fire? - anguloyoulderven

Q: How derriere anyone recommend the NZXT H1 or any NZXT product in the future, given that the H1 has been proven to get it fire?

A: Intelligibly, the NZXT H1 inclosure had issues. Back in December, 2020, NZXT temporarily halted sales of its Xbox Serial X-care case and issued an consultatory that the design of its riser pipe telegraph could lawsuit a fire—while also comforting the state-supported that the possibility of such an occurrence was low. Eventually, the company began issuing nylon screws to replace the existing metal ones and rectify the problem, then resumed sales.

But that wasn't the end of the tale. As we reported in beforehand February, NZXT halted sales of the H1 for a second time later on Gamers Nexus published two videos explaining how NZXT's fix could beryllium insufficient in preventing fires. You can scan the details in the link above, but in a nutshell, users who bought a utilised H1 (or a PC with the riser cable from a pre-return H1) could innocently replace the nylon screw with a metal one, not well-educated they were reintroducing the risk of a fire. Also, installation or remotion of even the nylon screw could get further degradation to the faulty element in the riser cable's length (the PCB board), flaring the risk of raise.

Away middle-February NZXT issued a dignified withdraw for the H1. The company also released a common apologia and promised to put back the riser cable–those replacements began transport in late February. Finally, the situation terminated up A it should give birth, with users properly safeguarded from a possibly harmful event.

Could NZXT give handled the whole episode better? Absolutely. Would we have preferent to see them issue a more thoughtful fix from the outset, without needing to be pushed into that full-vaned response? Yes, definitely. But should NZXT conduct the stain of that forevermore? Perhaps not.

nzxt h1 — The PCIe riser cable enclosed with the NZXT H1 to suit graphics cards was the root cause of the fire danger.

Let's look at the marks against NZXT. First, the company was inconsistently transparent. Though information technology beginning announced the trouble, it besides didn't indicate until subsequently that it had been working to issue a formal recall through national governance agencies. NZXT also didn't issue a touch o that thoroughly protected consumers from the flak hazard. The recall and the promise of a halal bushel kit didn't chance until Gamers Link stepped in.

The H1 is a more complex product than some of the party's other items, though. As a scrimpy-bones kit, this case included a preinstalled closed-loop CPU cooler and a custom vertical GPU ride setup (hence the employment of the riser overseas telegram).

Sometimes, mistakes fare happen. Would our staff recommend the H1 in the future? It'd depend happening the interview. Are we speaking with an experient builder who's comfortable making adjustments Beaver State reduplicate-checking to ensure the fix had been made? Then trustworthy, no harm in mentioning the H1 as an option if it's suitable. But we'd probable not mention it to a complete newbie to Microcomputer building, who Crataegus laevigata still have trouble guardianship details straight.

American Samoa for other products, that would again depend on the interview. The simpler or more long-familiar the product is (like the perennially loved H510), the more presumptive we are to advisable it.

In the end, what's most important is the very thing that NZXT unsuccessful to do at the outset. We'd be as clear-cut and up-head-on as possible, apprise people of the previous issues and why those problems came up, and explain the ways to guard against danger if they wish to proceed.

Welcome to Ask an Expert, where we tackle your questions about PC building. Have your own painful care? Shoot us an email at thefullnerd@pcworld.com .